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Insights from the Holdrix team
Articles on technology, AI and operations for businesses, in both English and Vietnamese.
Latest articles
Accounting and Migration Firms Should Automate Two Tasks First
Accounting firm automation works best when it starts with document collection and deadline reminders, which can take 75 hours in a busy season. Where to start?
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Fake Supplier Emails: Why Businesses Should Call Back to Verify
Fake supplier email scams nearly cost a Melbourne business AUD 118,000. Learn 5 simple checks that stop them before you pay a supplier. Is your team ready?
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Automating Work With AI Assistants: How Much Access Should Firms Give Them?
AI agents for small business work best on low-risk jobs like reminders and email sorting. 43% of Australian SMEs use AI. Which task should go first?
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Google's AI Answers Now Carry Links: Will Your Small Business Website Get the Click?
Google AI answers now add links to official websites from 15 Oct 2026. Check 4 things so your business isn't skipped. Is your website ready to be clicked?
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ASD Essentials Isn't Built for Small Business: Four Cyber Basics to Fix First
ASD Essentials is built for large organisations. Small businesses need just 4 cyber basics to cut real risk. Which one should you tackle first?
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AI Is Becoming Cybercriminals' Best Weapon in Website Security Breaches
Website security vulnerabilities are being found faster with AI. See 3 steps to take now: update PHP, separate backups, plan ahead. Is your site ready?
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Auto-Replies on Zalo and Facebook: What Businesses Should Do and Avoid
Auto reply Zalo Facebook setups can save around 24 hours a month, but two common mistakes cost businesses customers. Is your business making them?
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Nail Salon Websites in Australia: The Costs Few Providers Mention Upfront
Nail salon website cost in Melbourne goes beyond the build price: a cheaper plan can cost AUD 1,100 more over 3 years (illustrative). What are you missing?
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How Much Does a Small Business Website Cost in Australia in 2026?
A designer-built brochure website costs about $2,500–$10,000, but that is only the build. What each cost covers, and five questions to ask before you sign a quote.
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AI Chatbots for Customer Service: When They Help, and What Australian Businesses Need to Get Right
A chatbot answers customers in your name. OAIC guidance, Australian consumer law and a real case show why a person needs to stay in the loop.
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Anthropic's New Claude Usage Policy: What It Means for Businesses
Claude's new Usage Policy takes effect on 12 November 2026. Beyond the rule on abusing the model, businesses should check the changes on fake accounts, human oversight and physical equipment.
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Why Businesses Struggle to Put AI to Work: The Barrier Isn't the Technology
74% of companies have yet to see tangible value from AI. The data points to data, systems, people and process as the real barriers, not the technology.
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AI Automation for Small Business: Why 'Not Relevant to Us' Is a Fair Answer
54% of Australian SMEs not using AI say it isn't relevant to them. The data suggests they are judging the pitch, not the technology. Here is where to start.
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Why Australian Small Businesses Get Paid Late — and What Actually Fixes It
Average payment terms held at 29 days, but the slowest payers stretched from 58 to 64 days. Small suppliers feel it most.
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The Scam That Actually Targets Small Business Is an Invoice
Payment redirection cost Australians $166.8 million in 2025, second only to investment scams. It does not look like a scam — it looks like an invoice you were expecting.
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